9/14/2023 0 Comments Wood carved owl bookendsWe will file the claim and handle all the paperwork for you. In order to process your claim please send a photo of the damage to Keep all packaging materials and damaged pieces while your claim is being processed. We will replace any item damaged in shipping.Returns made outside of the specified above time frame will be subject to a restocking fee of 20%.Returns that are a part of a free shipping promotion will be subject to restocking fees equal to the shipping fees incurred.Shipping and handling are not refundable.Returns are accepted in the original packaging within 14 days of delivery for a store credit or full refund.Please remember to give your name, item number, order number and contact information such as phone number and email so we can reach out to you as soon as possible. Our business hours are Monday - Friday, 9 am to 4 pm Eastern, or if we are away from the phone you can leave us a voice mail for a return call. We can be reached through the Contact Us page on our website, by through email at by or calling our office at 80. We will respond with instructions for how to return items from your order. If you are unhappy with your purchase and need to return an item, please Contact Us with your order number and details about the product you would like to return. We do not mark down merchandise values or mark merchandise as "gifts" in customs forms.Please check with your country's Customs regulations prior to buying. We ship worldwide import duties, taxes and other charges pertaining to international orders are NOT INCLUDED in the item price or shipping charges.A shipping confirmation containing a tracking number for your order is automatically emailed to each buyer upon shipment.Shipping rates for many items we sell are weight-based.Depending on the shipping provider you choose, shipping date estimates appear on the item page. We estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.Just add to your cart and enjoy free shipping on items marked as "Free Shipping." Many items have been changed to free shipping - no need to reach any minimum order. This offer applies to the subtotal before tax and is valid only in 48 contiguous US states.
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